Frequently Asked Questions
For larger designed projects, it generally takes an average of 6 months from the first contact to the time of installation or delivery. This time is subject to change depending on the current schedule. We will, however, give you the timeline when the estimate is provided.
For smaller projects and repairs, please contact us directly. Often, a simple chair repair only takes a few days, but dining table refinishing could take a number of weeks or even months. It really depends on the extent of work being required.
Upon initial contact, you will be asked to provide any related reference materials. This will include general dimensions, reference photos, wants, needs or any other relevant information pertaining to your project. Don't worry. If you aren't sure what you're looking for or what you're wanting to do with a particular space, no problem. We'll help you through the process. If you're still not sure, please call us.
We provide free estimates with no obligations. Once initial contact has been established and we have enough information, we will put together a formal estimate. In some cases, we can do this before coming to your home or business. If the estimate is within your budget and you would like to move forward, we will then schedule a time to come to your location. At that time we will take exact measurements, look at possible installation and delivery strategies, and go over any questions or concerns you may have.
We work with a very simple contract. We require a 50% deposit (total of estimated price) up front before any work is scheduled or started. We work on a first come, first served basis. This essentially gets you in our queue. With this payment, we order materials and get the process moving forward. Once it's your turn, we build, finish and deliver your project. Upon delivery and final installation/completion, the remaining 50% is due.
You will be working with Jon Stine, Owner and Chief Designer from beginning to end. Depending on project size, you can expect to receive detailed to-scale drawings and other reference materials. This generally takes a number of emails back and forth between us to make sure we're both on the same page.. Changes, new ideas, revisions, budgets and so on are all part of the process. We want to make sure you know exactly what you're getting before you make your initial deposit.
Our general hours of operation are from 6am to 3pm Monday through Friday, and Saturday 8am until noon. We are available for scheduled appointments during these times. If these times aren't convenient for you, please contact us and we'll try to find a day or time that is suitable for you.
If you are a potential client, designer or other interested party and would like to see our workshop, please contact us.
Stine Custom Woodworks has fixed just about everything you can think of that's made of wood. From puppies chewing on furniture, bug and termite related damage, water or sun damaged pieces, and even your friendly moving company throwing your beautiful furniture off the back of the truck. We've seen it all! If it is at all possible to repair, we have the knowledge and expertise to do the job.
Note: we do not do upholstery repair. Although we incorporate upholstery in some of our projects, this is a subcontracted service.
If you have MDF or particle board constructed furniture that needs repair, it is unlikely that the cost of the repair will be justifiable. But please contact us with specific details and photos.